There are different ways to touch base with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you choose is a support ticket system. It is the least complicated communication medium for many reasons. In case no customer service team member is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will always hit home. Additionally, you can copy ‘n’ paste large pieces of info without needing to worry about printing mistakes, and in case a certain problem requires more time to be fixed or a number of responses must be exchanged, all the information will be in the very same location, so each party can always see the comments added by the other one. The negative aspect of using tickets to contact your hosting company is that they are often separate from the web hosting platform, which suggests that if you have to supply information or to follow guidelines, you’ll need to use no less than 2 separate admin consoles and this number might rise in case you wish to administer a number of domain names. Moreover, many hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting for a response.