There are different ways to touch base with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you choose is a support ticket system. It is the least complicated communication medium for many reasons. In case no customer service team member is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will always hit home. Additionally, you can copy ‘n’ paste large pieces of info without needing to worry about printing mistakes, and in case a certain problem requires more time to be fixed or a number of responses must be exchanged, all the information will be in the very same location, so each party can always see the comments added by the other one. The negative aspect of using tickets to contact your hosting company is that they are often separate from the web hosting platform, which suggests that if you have to supply information or to follow guidelines, you’ll need to use no less than 2 separate admin consoles and this number might rise in case you wish to administer a number of domain names. Moreover, many hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting for a response.
Integrated Ticketing System in Cloud Website Hosting
In contrast with what you may find with plenty of other hosting providers, the ticketing system that we’re using with our cloud website hosting plans is an integral part of the Hepsia Control Panel, which is included with all accounts. You will not have to memorize different sign-in names and passwords, since you will be able to manage both your tickets and the hosting account itself in one single place. So, in case you have an enquiry or face a predicament, you can get in touch with our customer support team members right away. Our system comes with a clever search mechanism. This means that even in case you’ve submitted a multitude of tickets through the years, you will be able to track down the one that you need without any hassle. You can also see knowledge base tips for troubleshooting commonly encountered obstacles.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve opened a semi-dedicated server account with us and you would like to get in touch with our client support team representatives, you’ll be able to post a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a completely different customer support platform as you’ll need to do with the vast majority of web hosting companies on the market. Our integrated ticketing system will permit you to send a new ticket without difficulties and to browse through older tickets using a clever search box. Furthermore, you’ll be able to check the relevant knowledgebase articles that our system will present you with in accordance with the problem category that you select for your new ticket. You can perform all of these operations without leaving your Control Panel at any time, which means that if you run into any difficulty or have an inquiry, you can contact our technicians and resolve the particular problem in less than one hour via one support platform.