If your hosting service provider offers live chat support, you're able to speak to a representative in real-time and learn useful information or get an issue resolved in a timely manner. The main advantage of using chat rather than calling to talk to a live person is that you will need just a computer with access to the world wide web, which means that you will not pay any rates if you're in another state or country. What's more, it is a lot easier to copy and paste info like domain names, usernames or error messages in other words details that are sometimes difficult to provide to the other side over the phone. The live chat is also a considerably faster approach to contact the hosting supplier's support crew compared to using a ticketing system. What's more, when some problem requires some more time to be taken care of, you are able to do something else entirely while you wait for guidance on the live chat, which means that you will not waste time - something that is impossible when you are on the telephone.