If your hosting service provider offers live chat support, you're able to speak to a representative in real-time and learn useful information or get an issue resolved in a timely manner. The main advantage of using chat rather than calling to talk to a live person is that you will need just a computer with access to the world wide web, which means that you will not pay any rates if you're in another state or country. What's more, it is a lot easier to copy and paste info like domain names, usernames or error messages in other words details that are sometimes difficult to provide to the other side over the phone. The live chat is also a considerably faster approach to contact the hosting supplier's support crew compared to using a ticketing system. What's more, when some problem requires some more time to be taken care of, you are able to do something else entirely while you wait for guidance on the live chat, which means that you will not waste time - something that is impossible when you are on the telephone.
Live Chat Support in Cloud Website Hosting
As we believe that a number of issues are usually resolved if you speak to a live person, we offer a live chat service for all of our potential and current customers. Our chat is accessible every single day and our support agents will assist you with a wide range of questions and situations. In case you aren't our customer yet, you're able to learn more about our cloud website hosting plans and the web hosting platform in general so as to make sure that your sites will operate efficiently on our servers. If you already have an account and you have some questions or you experience any kind of troubles with any of our solutions, you'll be able to get in touch with us through our live chat and we will provide you with the needed details or assist you to troubleshoot the problem. You'll have to open a trouble ticket for certain problems that require more time or the help of a sysadmin, but for the majority of common issues you will get help on the spot.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is designed for all our prospective and present customers. If you're thinking about a new web hosting account, you will be able to chat in real time to one of our agents and get more information about our semi-dedicated hosting plans so that you can choose the best plan for your sites. In the event that you already have an account with us, we will be able to support you in a timely manner with general, billing and 1st level techmatters. Even though in some instances you will need to open a ticket because there are situations that can't be resolved on the live chat, we can help you with various basic tasks, like setting up an e-mail account in an email client or redirecting one domain name to another one. In this way, you will receive timely assistance and you will save plenty of time.