One-Hour Response Guarantee
Need to know more about the 1-hour response time guarantee and how you could take full advantage of it in your capacity as customer?
If you’ve ever got any enquiries with regard to the web hosting service in general or you encounter a problem with your websites, you’ll have to touch base with the web hosting company’s client support team. It may not matter how promptly they’ll respond when you have a question of a generic nature, but an issue such as a messed up web application update, for instance, may lead to your website becoming damaged or invisible on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the website will be down. If you offer services or goods online, any outage will influence your site badly and you can lose existing or potential customers. A lot of hosting providers, predominantly resellers, handle tickets and e-mails within twenty four hours, but in the electronic sphere that is much too long, since customers will hardly ever revisit a website that is not working properly over lengthy periods of time.
One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting plans
include a one-hour response time guarantee, so no matter what enquiry or difficulty you may have, we’ll always be there to help you. Actually, it seldom takes more than 30 minutes to get an issue resolved or an inquiry answered, and this is valid for both sales and technical matters. Our tech support staff reps will be at your service 24-7, even on weekends and national holidays, which means that you’ll receive prompt assistance anytime you need it. We understand precisely how priceless time can be, so by the time we reply to your email or ticket, we will have explored the issue and, if we haven’t resolved it, we’ll supply you with more details on what you need to do on your end – if the circumstances require it. With our support service, you can be sure that there will be somebody to help you out momentarily, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a trouble ticket through your web hosting Control Panel or write an email relating to your semi-dedicated server
, you will have an answer within no more than sixty minutes. You can contact us whenever you want in regard to billing, technical or general issues and considering the fact that we’re working 24 hours a day, 7 days a week, you will always obtain help in a timely fashion. Based on the specific question or issue, we’ll supply you with more information, sort out the complication if it’s been caused by something that is within our reach or instruct you on what steps to take in case you need to update a particular setting for a software application that we do not have access to. You can just forget about waiting around for a whole day for each response. As a matter of fact, in the majority of cases we reply to tickets and emails within twenty-twenty five minutes max.