24/7 Customer Support
Read more about what ‘customer support’ signifies in the hosting world and about the several support types.
Being able to contact your cloud website hosting provider whenever you have any questions or experience any issues is very important and how quickly they will answer back and react could be crucial, especially if your site is business-oriented, as more downtime could mean losing potential clients. The support options are a way to distinguish genuine providers from resellers. The latter in most cases respond just to e-mail messages or support tickets and you may have to wait for a day or longer to receive a reply. In case your issue requires several replies, you may end up losing days to get a problem solved. Using a genuine and trustworthy hosting company, you should be able to contact the support team at any time and get an instant response whatever the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Website Hosting
All our cloud website hosting plans
offer you 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our services before you make a purchase or you are a current customer and you have any question or a difficulty, you're able to contact us at any time, which includes holidays and weekends. We have numerous channels to get in touch with us - a couple of telephone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical matters or any issues that need more time to research and deal with. In contrast to many other web hosting suppliers, our trouble tickets come with a guaranteed max response time of just one hour, which means that no matter what the trouble is, it'll be resolved timely and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you pick, you can reap the benefits of our 24/7 tech support services even on official holidays. All of your websites will be available at all times and so will we. With quite a few communication options, you can select the easiest approach to get in touch with us and inquire about our services in case you don't have an account yet, or get assistance in case you are already one of our customers. You'll be able to phone us, have a chat with a live consultant, send an email or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature 1-hour reply time warranty, although it rarely takes over 20 min to receive assistance whatever the nature of the problem. Using our customer and technical support services, we will be there for you anytime you need us, not several days later.
24/7 Customer Support in VPS Servers
Every single VPS server
plan that we provide features 24/7 customer and technical support, which means that if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you can contact us at any moment, even weekends and holidays. For your benefit, we offer different methods of communication - phone support with a couple of local numbers around the world, live chat, e-mail messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters because it'll be much easier to track what's going on. The maximum guaranteed reply time for all of the email messages and tickets is one hour, yet it hardly ever takes that long to receive help. In case you add the Managed Services upgrade that we provide, our administrators will also assist you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
All dedicated server
packages that we provide include 24/7 support via different methods of communication and with a one-hour max response time warranty. When you want to learn more about the plans or you have any kind of billing or general questions, you are able to phone one of the local numbers we have around the world or you could use our live chat service and speak with a live agent. For strictly technical matters that require the help of a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an e-mail, as all these channels are more appropriate to monitor a specific matter. The response time for them rarely is more than 30 minutes, therefore you can forget all about waiting for an entire day to receive assistance. Our support service is available for any server-related matters, and the pre-installed software. In case you want assistance for third-party apps, you can consider obtaining the Managed Services upgrade that we offer with all the plans.