Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your help requests will be attended to in no more than 1 hour after the ticket or email is received. If your issue needs further assistance from a system administrator, we’ll forward the ticket or the email to the person on duty and we will leave a note to let you know that more time will be needed for discovering the best solution. Furthermore if you take advantage of our Managed Services package, all of the tasks included there will be executed whenever you like.
A Premium Tech Support Service
If you require any help while using the Web Site Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server for you, do not hesitate to touch base with our help desk support staff at any moment via the ticketing system. Besides, if you need assistance managing your dedicated web hosting server, you can make use of the Managed Services package, that includes Operating System updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting procedures, backup hard disk storage space, etcetera.
An Easy–to–Navigate Help Area
Each dedicated web hosting plan is fitted out with our free–of–charge Web Site Control Panel, which features an extensive knowledge base plus a group of step–by–step video tutorials. Whenever you require assistance while working with the Web Site Control Panel, just hit the Videos or Help buttons located in the top right corner.