1 hour ticket response
We are focused on offering a fast and proper solution to each helpdesk ticket posted by a user. Our well–trained customer support staff representatives will examine your query and will think of the most efficient option. We offer a 1–hour response time guarantee for all support tickets. In fact, the average ticket response time has proven to be 20 minutes.
A Top–Class Customer Care Service
We have a team of web hosting support techs who will be happy to respond to all your requests every time you require assistance. The vast majority of our customer service team members have several years of experience in the cloud website hosting plans sector, which means that you can constantly rely on quick and elaborate answers to your inquiries.
An Easy–to–Browse Help Section
To help you find a quick hint on how you can use a given service, we have implemented a really user–friendly Help Center section in our Web Site Control Panel. You can search through a broad collection of web hosting account management articles and website administration articles, have a look at the F.A.Q. database or check our how–to video tutorials.