A 99.9% Server Uptime
Our cloud website hosting system is based on a stable, top–notch hardware configuration and a strongly tweaked Linux variation. This is why, no matter what your site is, or how many visitors you’ve got, or even in case there is a denial–of–service attack, our physical servers will remain up and your websites will remain accessible online.
All our cloud website hosting plans plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we’ve also built our very own internal network in all our datacenters. Everything is based on premium–quality hardware parts furnished by Juniper. Moreover, on each router, we’ve placed a firewall with a sophisticated set of rules in order to sift out all suspicious requests.
Hence, in all our datacenters – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, when it is your hard–earned cash at stake, you cannot feel truly safe. That’s the reason why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you do not feel pleased with our service or if you have to get a bit more powerful web hosting solution, such as a VPS plans or even a dedicated web hosting plans – we’ll give you a full refund, with no concealed fees or reimbursement taxes.
24/7 Technical Support
If you operate a web hosting firm, your tech support engineers are of vital importance. That is why we’ve diligently selected a highly professional team of tech support engineers, each with several years of experience behind his back. Thanks to them, we offer 24x7 support with each of our web hosting packages.
And not only that, our company offers a 1–hour response time guarantee. All client support tickets are replied to within 60 minutes and our average response time is just 20 minutes!