Q: What does the web site migration service consist of? Will my web site be safe?
A: The web site migration service on offer at Lightbuilder is entirely free and involves transferring all your web files, databases and e–mails from your present web hosting provider to your brand new hosting account with us. We’ll also fine–tune all the configuration settings necessary for your sites to be fully operational on our ultra–modern cloud hosting platform.Our technicians are fully capable of transferring any kind of website. With years of experience in this field, they’re well–versed in the specificities of our web hosting platform, our Control Panel and all other well–known Control Panels. For them, moving a custom–built application with numerous custom libraries is as elementary as transferring a plain WordPress–based blog.
Q: Just how long will it take for my site to be transferred over to your platform?
A: While we cannot give you a precise time window, because there are a lot of variables, among them the size of the web files and databases, the physical location of the current host’s server, the complexity of your site and the current workload of our Website Migration Department, etc., we will do our very best to move your site within 48h, and in some cases – within 24h (when the content is not large).
Q: My privacy is essential for me. What data do you require?
A: We do not need any sensitive information. We will require, though, the login information for your present web hosting account along with the name of the site that you wish to migrate.
Q: You will access delicate data. How can I be sure that you won’t abuse it?
Q: Will there be any downtime for my website?
A: Your website will continue to work just like it did before with your previous hosting provider. After we have finished the transfer, your web site will be configured to work on our hosting platform and we’ll ask you to preview it. If everything is functioning properly, all you will need to do is update the NS resource records pertaining to your domain name. Your web site will be transferred to us without any downtime whatsoever.
Q: Will my old web hosting provider need to do anything?
A: No. Apart from your login credentials for the Control Panel, we won’t need anything. We’ll never contact your web hosting provider. They will not know anything about the transfer either.
Q: Which hosting providers can you transfer data from?
A: We can migrate your website from any web hosting provider or any Linux–driven hosting platform as long as we can get access to the Control Panel and there’s FTP access available.The only websites that we are unable to transfer are those based on closed–source software apps such as Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.